LIQUIDATION.COM - THE WORST CUSTOMER SERVICE EVER?

We recently won a bid at Liquidation.com of merchandise that when received was not from the same category that it was ordered from. A simple mislabeling of the product. If somebody would of looked in the box,maybe not even happen. Simple mistake.
I opened up a dispute and sent pictures, over a week later they ask for more pictures, no problem ,I sent them the next day, even though it took them over a week to look at 3 pictures, I don't know maybe they were studying them real good.
A day later I get an email saying that I was too slow sending them the pictures and the dispute was denied.

BASICALLY LIQUIDATION.COM SAID F*** Y** WE GOT YOUR MONEY AND WE DON'T CARE IF OUR F**-UPS COST YOU MONEY - TOO BAD SUCKER.

So I am out $400 and have a house full of junk I have to store for evidence for a lawsuit.

What are your experiences with this company?